The Chad & Jake Guarantee

We make personalized gift-giving easy. We offer only the highest quality apparel, accessories, furniture and more so that we are sure that you will love both gifting (and receiving!) our product. We inspect every item for accuracy multiple times through the fulfillment, embroidery and shipping processes.

We guarantee our personalized products to be free of manufacturing errors or
product defects. If there is a quality issue with your order, you may return it in new condition and in its original packaging for a prompt exchange for the same item, or immediate full refund. Understandably, personalized items cannot be accepted for return, unless there is a manufacturing error or product defect. All refunds and exchanges must be made within 30 days of receipt.

We want your order to be made just the way you want it! We understand that everyone makes mistakes (including us!) Please review your personalization
information before submitting your order. Check spelling (CaSe-SeNsItIvE), dates and names
carefully. You are welcome to email us at customerservice@chadandjake.com if you have questions about personalization, before placing your order.

 

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Our Committment

We are committed to you - the customer! If you have an issue, be sure to reach out right away so that we can make it right. Thank you for being a part of the Chad & Jake Family!