Frequently Asked Questions (FAQ's)

How long does it take for my order to ship?

We aim to ship all orders within 7 business days but do have extended lead times at various points throughout the year. Need your order sooner? Reach out to us and we will do what we can (if possible!) to meet your rush deadline!
Update as of October 2022: We are currently shipping all orders within 10 business days. We are doing our best to ship order out sooner but request your patience as we customize each and every order!

Where do you personalize everything?

All of our embroidery is done in-house at our office/warehouse in Boca Raton, FL!

How long has Chad & Jake been around?

We are proud to be creating the same ultra-high quality products since 1997! Read more about our story here.

Do you ship internationally?

Yes! If you don't see your country at checkout, reach out to us and we will help get your order through!