Refund policy

We currently do not offer returns. All items sold on our website are 100% made to order and therefore cannot be returned.

For our personalized products, we understand that everyone makes mistakes (including us!) Please review your personalization information before submitting your order. Check spelling (CaSe-SeNsItIvE), dates and names carefully.

If you are not happy with your purchase, please reach out to us at customerservice@chadandjake.com